Refund Policy

Full refund within 7 days

Not happy? You can get a full refund within 7 days of your first payment, whether that was a plan or a credit pack. You don't have to give a reason.

Later renewals and later packs aren't refundable, except where the law requires it or we made a mistake.

How to ask

Email [email protected] from the address on your account, and tell us roughly when you paid. We send the refund to the original payment method within 10 business days. Your bank may take a few more days to show it.

What happens after a refund

The plan or credits from that payment are removed. Your saved readings stay unless you delete them.

Cancel your subscription

Open your Settings page, tap Cancel subscription, then confirm. That's it.

• You keep your plan and its credits until the end of the period you paid for.
• You won't be charged again.
• Credits from packs stay on your account.
• Cancelling doesn't refund the current period by itself. Within 7 days of your first payment, ask us for the refund as above.

Charged by mistake?

If you were charged twice or charged after cancelling, email [email protected] and we'll put it right.

Credits returned automatically

If a reading is stopped for safety reasons after you spent credits on it, the credits come back on their own. You don't need to ask.

Your legal rights

This policy doesn't take away any refund rights you have under the consumer law where you live.