Privacy Policy

What we collect

• What you type: your questions and follow-ups, the cards you draw, the readings Tarotell.me writes, and any thumbs up or down.
• Your email, if you sign in.
• Purchases: your plan, credits and payment status. Card details go to [payment processor], not to us.
• Safety counts: when a question triggers our safety protocol, we record the date, risk level, type and which check caught it. Never the text of the question.
• Settings and technical data: your language, whether you've flipped today's card, and basic data any website receives, such as your IP address and browser type.

You don't need to give your name, birthday or birth chart to get a reading.

Sensitive information

We don't ask for sensitive information such as health, religion or sexual orientation. Questions about love, family or health can still contain it if you choose to write it. We use what you write only to give you the reading, and the same deletion options apply.

How we use it

• to write your readings and answer follow-ups
• to keep your history so you can come back to it
• to run credits, plans and payments
• to notice crisis messages and show help lines
• to fix problems and understand, in aggregate, which parts of Tarotell.me people use
• to answer you when you contact us, and to meet legal duties

Legal bases (EU and UK)

If you are in the EU or UK, we rely on: contract, to give you the readings and plans you ask for; consent, for optional analytics cookies and for the sensitive details you choose to type, which you can withdraw at any time; legitimate interests, to keep Tarotell.me safe, prevent fraud and improve it; and legal obligation, for billing records and required safety reports.

AI providers

To write a reading, your question, the cards and your earlier follow-ups on that reading are sent to an AI model provider ([AI model providers]). We send only what is needed for the reading. Their handling of this data is covered by their terms and our agreements with them.

Where your data is kept

Your account, readings and purchases are stored on our servers ([hosting provider and region]), so your history is there when you sign in on another device.

Who we share it with

Only service providers that help run Tarotell.me (hosting, AI models, payments, email and analytics), when the law requires it, or as part of a sale or merger of our business. We don't sell your personal information and we don't share it for targeted advertising.

Keeping and deleting your data

You can delete any reading from your History at any time.

You can ask us to delete your account and all your readings by emailing [email protected]. We delete it within [deletion period, e.g. 30 days] of your request. We may keep a small amount for longer only where needed to prevent fraud, settle disputes or meet legal duties, and billing records only as long as tax and accounting law requires.

Your rights

Depending on where you live (for example California, other US states, the UK or the EU), you can ask to see, correct, download or delete your personal information, or to opt out of certain uses. Email [email protected]. We won't treat you differently for asking.

Notice for US residents

Under California and other US state privacy laws, the categories of personal information Tarotell.me collects are: identifiers (your email address), commercial information (plans and credits you buy), internet activity (how you use Tarotell.me), and the content you type. We don't collect biometric data, precise location, or government ID numbers.

We have not sold personal information or shared it for cross-context behavioral advertising. To protect you, we confirm a request comes from you, usually by email to the address on your account. You can also have an authorized agent make a request for you.

Age

Tarotell.me is for adults 18 and over. We don't knowingly collect data from anyone under 18. If we learn we have, we delete it.

Security

We take reasonable steps to protect your data. No system is perfectly secure, so please don't type anything you would never want stored, such as passwords or ID numbers.

International transfers

We and our providers may process data in the United States and other countries. Where required, we use safeguards for these transfers.

Do Not Track and Global Privacy Control

There is no agreed standard for browser Do Not Track signals, so Tarotell.me doesn't respond to them. Where the law requires it, we treat a Global Privacy Control signal as a request to opt out.

Changes to this policy

If we change this policy in a way that matters, we'll tell you in the app or by email before it takes effect.

Contact

Tarotell.me. Email: [email protected].