When someone here says they're not okay

If you need help now

In the US, you can reach someone now, 24/7:

All help lines

• US: Call 988 · Text 988 · Text HOME to 741741 · Call 911 · Call 800-799-7233 · Text START to 88788
• UK: Call 116 123 · Text SHOUT to 85258 · Email [email protected] · Call 999 · Call 0808 2000 247
• Mainland China: Call 12356 · Call 110 (police) · Call 120 (ambulance)
• Taiwan: Call 1925 · Call 110 (police) · Call 119 (ambulance) · Call 113
• Hong Kong: Call 18111 · Call 999
• Other countries: findahelpline.com

How we notice

• Every question and follow-up you type is checked against an English and Chinese keyword list (including common slang and spellings) before any AI sees it.
• Follow-up questions also go through a separate AI check. It only returns a risk level and never writes readings.
• The AI that writes readings follows safety rules placed before everything else, which you can't switch off.
• Any of these checks can miss things or get things wrong.

What the app does

• Suicide, self-harm, wanting to hurt someone, or someone threatening you: no cards, no reading. You see a fixed message with help lines for where you are (US, UK, mainland China, Taiwan, Hong Kong; findahelpline.com elsewhere; plus a domestic abuse line when a partner or family member is involved). That message is written by us, not by AI.
• Questions about death, health, pregnancy, court cases, investments or the lottery, or struggles with eating: we don't make predictions. We point you to a doctor, lawyer or financial adviser (and to help lines for eating struggles) and suggest kinder ways to ask.
• Feeling low but not in danger: a normal reading with a link to people you can reach, and follow-up answers in a gentler tone.

You're talking to an AI

Every reading and follow-up answer is written by AI. It is not a person, and not a doctor, lawyer, mental health professional or financial adviser. Readings are for entertainment and self-reflection only, and are not a substitute for professional medical, legal, financial or mental health advice.

Minors

Companion chatbots may not be suitable for some minors.

What we record

We don't keep a log of crisis messages. When a question is stopped, we never store what you wrote, and it doesn't stay in your reading history.

Contact

Questions about this page: email [email protected], or use the feedback box under any reading.